Troubleshooting

Quick Answer: If your camera sends too many false motion alerts, it’s almost always settings — not a fault. Lower […]

Quick Answer: If your security camera’s SD card isn’t working, start simple: reseat the card and confirm it’s formatted correctly

iQuick Answer If your security cameras stopped working after a router change, the new router handed out different IP addresses

iQuick Answer If your camera isn’t recording motion, the cause is almost always a setting, not a fault: motion detection

iQuick Answer If your security camera is blurry, start with the simplest causes: a dirty lens, a varifocal focus ring

iQuick Answer An NVR that keeps rebooting is usually a power or heat problem, not a dead unit. Test the

iQuick Answer How you reset an NVR password depends on why you’re locked out — and you can usually get

iQuick Answer A PoE camera runs reliably up to 100 meters (328 feet) over a single Cat5e or Cat6 cable

iQuick answer A security camera that keeps going offline is usually a power, cable, or network problem rather than a

iQuick Answer If your NVR says “No Hard Disk” or won’t record, start with a 30-second power cycle, then reseat

iQuick Answer If you can’t view your cameras remotely, first test the app on your home Wi-Fi — if the

iQuick Answer If your security camera’s night vision isn’t working, the most common cause is IR glare — infrared light

iQuick answer If a security camera has power but no video, the cause is almost always the video signal path,

iQuick Answer A PoE camera that won’t show up on an NVR is almost always a power, cable, or IP-address